1.2. The services is operated and owned by Ethnoserve Bespoke Services Pvt Ltd. (hereinafter referred to as "Ethnostitch”, "we", "us" or "our"), a private limited company registered in Chennai.
2.1 "Ethnostitch" is a high class designing & tailoring service provider offering an online platform to any of your unstitched garment or fabric custom stitched to your size. You can choose from the a standard set of designs and patterns from the site when you place your order. We collect the material to be stitched and sample outfit for measurement at your doorstep or at any of our store. Then material is designed, stitched according to your requisites and measurements provided to us by the master sample outfit. After a quality check from our end, the product is delivered back to you along with your master sample outfit.
3.1 The Services allows you to place stitching service orders and we will, subject to the terms and conditions set out herein, deliver the same to you. The Service charges will be exclusive of any government levies, taxes etc., including service tax if applicable
3.3 We as a general rule treat all stitching service orders as confirmed. However, after the booking of the order we may call you on the number provided to confirm the details of your order. For this purpose you will be required to share your personal information with us, including but not limited to (1) Your full Name (2) Contact Number (3) Address from which the material must be picked up (4) Email Address. It is your responsibility to bring to our attention any incorrect information.
3.4 In addition we may contact you to inform and confirm any changes due to availability or unavailability or change in price. The same will be treated as final and you will receive a confirmation email regarding the changes. It is clarified that in the event you are unavailable at the time of confirmation, we have the sole right to cancel the order and provisions of cancellation and refund policy would be applicable.
3.5 We currently accept Cash on Delivery for the orders and the same will be claimed as a bill against the name and address provided by you while you placed the order. The stitched outfit would be issued after the cash as mentioned in the invoice is paid to the COD delivery service provider.
3.6 In connection with the order you would be required to give customary billing information such as your name, contact number and address. You will receive a bill upon the delivery of the product by the delivery representative.
4.1 If your location falls outside our serviceable zone, you shall not be qualified to avail our services. This shall be informed to you at the time of confirmation of your order booking.
4.2 You understand that the delivery time mentioned to you at the time of confirmation of the order is an approximate estimate and may vary. We do not take any responsibility for the delay in the delivery of the order.
4.3 Your order will be delivered to the address designated by you at the time of placing the order on our service. We reserve the right to cancel the order in the event of change of delivery location which has not been communicated or validated by our team. You shall not be entitled for any refund for the same. Delivery in the event of change of the address will be at our sole discretion.
4.4 You shall be responsible to provide adequate directions, information, authorisations to accept the delivery. In the event of failure to accept delivery or failure to deliver within the estimated time due to inadequate instructions, information or authorisations then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to the same shall pass to you. Our decision in relation to this is final and binding.
4.5 Our liability ends once the end product has been delivered to you.
4.6 No refunds are offered against products that are delivered unless that an error that is directly attributable to us has occured during our service.
4.7 We strive to provide the most accurate and clear information possible on our services. In the event of an error, we may, at our sole discretion contact you with further information.
4.8 If you use the Services, you do the same at your own risk.
4.9 Free alterations post delivering the stitched products to you will be carried out if the request comes within 7 days of the date of delivery. If the request comes after 7 days of the date of delivery, Rs. 300 will be charged as a fee.
4.10 All alterations post delivery of the product would need a minimum of 5 working day and it may exceed depending upon the requirements and specifications.
5.1 The services may be under constant upgrades, and some functions and features may not be fully operational.
5.2 Due to the vagaries that can occur in the electronic distribution of information and due to the limitations inherent in providing information obtained from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the services or delay or errors in functionality of the services. As a result, we do not represent that the information posted is correct in every case.
5.3 While the materials provided on the services were prepared to provide accurate information regarding the subject discussed, the information contained in these materials is being made available with the understanding that we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any service offered or described herein. In no event shall we be liable to you or any third party for any decision made or action taken in reliance on such information.
5.4 The information provided here under is provided "as is". We and / or our employees make no warranty or representation regarding the timeliness, content, sequence, accuracy, effectiveness or completeness of any information or data furnished here under or that the information or data provided here under may be relied upon. Multiple responses may usually be made available from different sources and it is left to the judgement of users based on their specific circumstances to use, adapt, modify or alter suggestions or use them in conjunction with any other sources they may have, thereby absolving us as well as our consultants, business associates, affiliates, business partners and employees from any kind of professional liability.
5.5 We shall not be liable to you or anyone else for any losses or injury arising out of or relating to the information provided on the services. In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for any decision made or action taken by your reliance on the content contained herein.
5.6 In no event will we be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential or exemplary damages, damages arising from personal injury/wrongful death, and damages resulting from lost profits, lost data or business interruption), resulting from any services provided by any third party or vendor accessed through the services, whether based on warranty, contract, tort, or any other legal theory and whether or not we are advised of the possibility of such damages.
Cancellation of any order is permissible before the product enters the production stage. In case if Ethnostitch services are used for purchase of fabrics and other raw materials to be used in the order, cancellation is permissible prior to the purchase of such materials. No cancellations will be allowed once the product is in production or fabric has been purchased.
If the delivered product is not as per the order specification, "Ethnostitch" shall arrange for reverse pick up of the product, get it altered and re-delivered at no additional charge. However, if the product needs to be altered because of customer change of mind or alterations to the customer's body measurements during the course of the order, the customer has to bear the charge of alteration and logistics.
Shipping from customers to ethnostitch and ethnostitch to customers is free within India. We use reputed courier partners that are completely insured and reliable.
All orders at ethnostitch are customised as per your choice of design, style and fit. Since these products are unique to you, return or refund of the product is not permissible.